Privacy Policy

Mind & Mobility (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, marketing campaigns, SMS communications, and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, physical address, and other identifiers when you submit forms, request care, or communicate with us.

• Health Information: Limited health-related information you may provide when requesting services. Any health information collected and maintained is handled in compliance with applicable healthcare privacy laws, including HIPAA where required.

• Payment Information: Billing and payment details processed securely by third-party providers.

• Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time/date stamps, and activity on our website.

• Cookies & Tracking Technologies: Cookies, pixels, tags, and analytics tools used for site performance, advertising, and remarketing.

• Marketing & Communication Preferences: Your choices about receiving updates, offers, and newsletters.

• SMS Consent & Mobile Phone Information: Your mobile phone number, SMS opt-in status, consent records, and text messaging preferences when you choose to receive SMS communications from us.

2. How We Use Your Information

We use your information to:

• Deliver in-home care, therapy, and wellness services.

• Respond to inquiries, schedule appointments, and provide customer support.

• Process billing and manage accounts.

• Improve our website, services, and client experience.

• Communicate with you about services, promotions, and updates.

• Send SMS/text messages when you have opted in to receive them.

• Deliver personalized advertising and digital marketing campaigns.

• Comply with legal and regulatory requirements.

3. SMS Communications

If you provide your mobile phone number and opt in to receive SMS communications from Mind & Mobility, we may send text messages related to your inquiry, services, appointments, care coordination, follow-up communications, updates, and other relevant information.

By opting in, you agree to receive SMS/text messages from Mind & Mobility at the mobile number you provided. Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. For assistance, reply HELP or contact us directly using the contact information listed below.

SMS consent and mobile phone information will not be shared with third parties or affiliates for marketing or promotional purposes.

4. Digital Marketing & Advertising

We may use your information in connection with marketing and advertising, including:

• Email & SMS Marketing: Sending updates, offers, and educational resources about Mind & Mobility services, when permitted by law and your communication preferences.

• Remarketing & Retargeting: Using platforms such as Google Ads, Facebook, and other networks to show you relevant ads after you visit our website.

• Analytics: Using tools such as Google Analytics to understand user behavior and improve campaigns.

• Lead Generation: Collecting information through forms, ads, or third-party partners to provide relevant services.

You can opt out of marketing communications at any time by following the unsubscribe link in our emails, replying STOP to SMS messages, or contacting us directly.

5. Sharing & Disclosure of Information

We may share your information in the following situations:

• Service Providers: With trusted third-party vendors who help us deliver services, process payments, run marketing campaigns, provide analytics, or support business operations.

• Healthcare Partners: With licensed healthcare professionals and providers, when required to deliver care services.

• Legal Requirements: To comply with applicable laws, regulations, or government requests.

• Business Transfers: In the event of a merger, acquisition, or sale of assets.

• With Consent: When you provide explicit permission.

We do not sell your personal information.

SMS consent and mobile phone information will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your information. While we take steps to secure your data, no system is 100% secure, and we cannot guarantee absolute protection.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, update, or delete your personal data.

• Request a copy of the personal data we maintain about you.

• Opt out of marketing communications.

• Restrict or object to certain processing.

• Request that your information be transferred to another provider (data portability).

• File a complaint with a data protection authority if you believe your rights have been violated.

Residents of California (CCPA) and the European Union (GDPR) may have additional rights, including the right to opt out of data sharing and request erasure of personal data.

9. Cookies & Tracking

We use cookies and similar technologies to:

• Enable essential website functionality.

• Track and analyze site performance.

• Personalize your browsing experience.

• Deliver relevant advertising.

You can control cookies via your browser settings and opt out of certain tracking through the Network Advertising Initiative or Google Ads settings.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child, we will take steps to delete it.

12. HIPAA Notice

Mind & Mobility complies with the Health Insurance Portability and Accountability Act (HIPAA) when handling protected health information (PHI). Any PHI you provide in connection with healthcare services is protected under HIPAA and subject to additional safeguards and disclosures outlined in our Notice of Privacy Practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

14. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

Mind & Mobility
6018 SW 18th St C11, Boca Raton, FL 33433
Email: info@mindandmobility.com
Phone: (561) 430-5345